Refund policy

Order cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our return instructions below.

Return conditions

We offer returns under the following conditions:

  • Return window: Items can be returned within 30 days of delivery.
  • Item condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Receipt or proof of purchase: Required for all returns.

Return instructions

To start a return, please follow these steps:

  1. Step 1 – Contact customer service: Email info@fashionfia.com with your order number, reason for return, and any supporting photos if applicable.
  2. Step 2 – Receive return authorisation: Our team will respond and provide a return authorisation and detailed instructions.
  3. Step 3 – Return packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorisation form.
  4. Step 4 – Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, or by us if the item is defective or incorrect.

Refund policy

Processing time: Approved refunds will be processed to your original payment method within 10 days. Your bank or credit card provider may require additional time to post the refund.

Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank or card provider. For further assistance, contact us at info@fashionfia.com.

Exchange policy

We do not offer direct exchanges. If you want another size or colour, please return your item and place a new order for the size or colour you want through the website.

Exceptions and special cases

Defective or damaged items: If your item arrives damaged or defective, contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund as per your preference. Without photo evidence, we cannot guarantee a replacement.

Incorrect product: If you receive an incorrect item, please contact us and we will cover the return shipping and send you the correct item promptly.

Lost orders: In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

Part of my order is missing – what should I do? For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days after the first package.

Contact information

Store name: Fashion Fia
Company name: Fashion Fia Ltd
Company number: 15321032
Address: Meadowhall Centre, 1 The Oasis, Meadowhall, Sheffield, S9 1EP, United Kingdom.
Phone number: +447413005013
Email: info@fashionfia.com
Website: fashionfia.com
Response time: 30 minutes - 24 hours

Opening hours (online customer service)

Monday to Friday: 8:00 AM - 06:00 PM (GMT)
Saturday and Sunday: 10:00 AM - 4:00 PM (GMT)